Relationship Manager

JOB SUMMARY:

Responsible for managing overall loan and deposit relationships with customers. Grow revenues as directed by Senior Management by successfully prospecting new business as well as retaining and expanding existing customer relationships. Responsibilities include recommending loans for approval managing loan portfolio credit quality, sourcing prospects, developing new customer relationships, and cross-selling appropriate bank products/services to prospects and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Retains and expands relationships with existing customers.
• Prospect and close new business relationships.
• Grow net revenue year after year as directed by Senior Management.
• Recommend appropriate client risk rating and manage credit quality.
• Develop and implement an effective calling program for existing customers.
• Develop and implement plans for sourcing prospects and new customer relationships.
• Manage customer relationships and introduce product specialists as needed.
• Resolve customer problems and act as a liaison with other departments to ensure positive customer experience.
• Manage overall customer profitability. Develop and implement relationship strategies for cross-selling bank products and services. Satisfy customer requirements by providing a full array of loans, deposit, cash management and other appropriate bank products.
• Responsible for keeping current on the bank’s lending policies, products, and services.
• Participate in community and CRA activities to promote the Company’s brand in our communities.
• Actively ensure compliance with the Company’s Code of Ethics and all Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, information security and suspicious activity reporting requirements, policy and procedures. Actively participate in any required corporate and business line training in these areas. Follow account opening procedures and understand internal suspicious activity referral requirements and processes required for this position. Actively work with customers to understand normal account activity, as appropriate for this position.