Sales Operations Analyst
Responsibilities:
Receive and process deal/opportunity registration requests submitted by partners.
Verify whether the same opportunity has already been registered by another partner, checking end-user company name, end-user company email domain, and end-user contact to confirm the registration can proceed.
Review the product list on each request for consistency, confirming that each product has corresponding support and/or subscription, that quantities match between them, and that service durations are aligned across items.
Identify the internal account owner for the end-user in the system, register the opportunity, and route it to that owner.
When the end-user account does not yet exist in the system, request its creation from the appropriate internal department.
Apply internal rules and exceptions for specific registration scenarios, as trained by the team.
Meet or beat published service level agreements (SLAs) for deal registration processing.
Identify and analyze problems and resolve them within scope of authority; escalate to supervisor, team members, or other Fortinet departments as appropriate.
Perform all job functions with a positive, professional attitude.
Required Skills
Strong attention to detail and accuracy in data validation.
Comfortable working with CRM systems (e.g., Salesforce) for daily record checking and registration.
Basic to intermediate Excel skills.
Demonstrated ability to follow structured processes and internal rules/guidelines consistently.
Demonstrated ability to work effectively under pressure and prioritize a high volume of requests.
Excellent communication and interdepartmental skills, to coordinate with other Fortinet departments (e.g., account creation).
Self-starter, with demonstrated ability to work independently in a team environment.
Strong verbal and written communication, delivering clear and timely responses to partners and internal stakeholders.