Sales Representative - Seattle

About Fabricut, Inc.

For over 70 years, Fabricut, Inc. has served as a premier global distributor and trusted whole-home resource exclusively for the interior design trade. As a third-generation family-run and employee-owned company, we operate on a simple principle: relationships come first. We pride ourselves on treating our employees and trade partners like family, going above and beyond to help interior designers build thriving businesses and create homes their clients love.

Through our proprietary residential brands and curated distribution partnerships, Fabricut offers one of the largest and most versatile product portfolios in the industry. Our comprehensive library features luxury to value-driven textiles, handcrafted upholstered furniture, fine Italian leather, quality rugs, soft window treatments, and an expansive line of decorative drapery hardware. Covering a complete spectrum of styles, we are dedicated to providing the quality, variety, and exceptional service designers need to bring any space to life.

Summary:

The Sales Representative is responsible for representing, selling, and servicing Fabricut, Stroheim, Vervain, S. Harris, and Trend throughout an assigned territory, including Washington, Oregon, and a small portion of Western Idaho. This position is responsible for growing territory sales volume and profitability by developing strong, long-term customer relationships, identifying new business opportunities, and executing the sales strategies established by the Sales Manager.

The ideal candidate will be based in the Seattle, Washington area, and will be responsible for regular travel throughout the assigned territory. Up to 50% travel is required.

Essential Duties and Responsibilities:

• Represent Fabricut, Stroheim, Vervain, S. Harris, and Trend in a professional manner, maintaining a polished appearance and high level of customer service.
• Develop and maintain strong, long-term relationships with existing and prospective customers.
• Establish and maintain a consistent visit schedule for assigned accounts.
• Grow market share by generating additional business within established accounts and proactively prospecting for new customers.
• Increase cut-order sales and overall territory profitability through effective product knowledge, customer development, and sales techniques.
• Consistently meet or exceed established sales call expectations, sales quotas, and territory objectives.
• Plan, prepare for, and execute effective customer sales calls, including identifying customer needs, presenting appropriate products, and following up on opportunities.
• Evaluate customer needs through effective use of sales reports, printouts, product information, and other available sales tools.
• Recommend products based on customer needs, including fabric type, quantity, color, texture, weave, performance characteristics, and washability.
• Advise customers on coordinating and harmonizing fabric colors, patterns, and textures to meet their specific needs.
• Maintain a thorough knowledge of products, pricing, availability, backorders, substitutions, new programs, and piece goods.
• Effectively introduce and sell new product programs and piece goods to existing and prospective customers.
• Provide appropriate product samples and maintain sample books using effective sample management techniques.
• Ensure sample books and other customer-facing materials are updated regularly and accurately.
• Accurately enter, process, and monitor customer orders, ensuring timely follow-up and appropriate documentation.
• Track sales activity, customer interactions, order status, follow-up opportunities, and progress toward territory goals.
• Respond to customer questions, concerns, and problems promptly and professionally, providing appropriate solutions and following through to resolution.
• Partner and communicate effectively with internal departments to ensure customers receive timely and effective service.
• Maintain a high level of product and industry knowledge to effectively support customers and identify sales opportunities.
• Demonstrate sound judgment and professionalism when addressing customer concerns and resolving challenges.
• Follow all company policies, procedures, and sales programs.
• Maintain good safety and housekeeping practices.
• Use company materials, equipment, technology, and resources effectively and responsibly.
• Perform other duties and responsibilities as assigned by management.

All essential job functions.