SENIOR ANALYST
| Program: | Rentokil Terminix |
| BLI Name: | Renotkil Operations_APAC |
| Designation: | Senior Analyst |
| No of Head Count (s): | 1 |
| New Hires/Replacement Hires (HC) by Designation | New Hire |
| Billed /Unbilled / BU / OPS Bench | Bench |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | New Bench |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Forecasting & Capacity Planning |
| Scheduling & Real-Time Management (RTM) | |
| Reporting | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | Gijo |
| Educational Background: | Degree or diploma in relevant field |
| Experience Required: | 3+ years as WFM Senior Analyst |
| Job Description: | A data-driven Workforce Management (WFM) Analyst to optimize our staffing, scheduling, and real-time operations. Your primary mission is to ensure we have the right number of agents online at the right time to meet our service level agreements (SLAs) while balancing operational costs and agent utilization |
| Client Approval mail: | NA |
| Comments | Attached email from Leadership for the hire |
| Preferred Start date: (induction date) | TBD |
| Collaborators: | |
| Workplace: WFM, WIO, Hybrid | WIO |