Senior Business Analyst

Ciklum is looking for a Senior Business Analyst to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst , become a part of a cross-functional development team engineering experiences of tomorrow. Together, we will work on this initiative aims to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, we seek to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is ensuring seamless integration, scalability, and adherence to rigorous performance and security standards.

Ciklum will lead and support multiple products and work streams within this collaborative effort. This project offers a unique opportunity to thrive in a multicultural environment while contributing to high-impact government services. By applying business process reengineering (BPR) and innovative technologies, we aim to reshape public service delivery as part of a national-scale transformation. Client - the largest professional services network in the world by revenue and number of professionals. Client provides audit, tax, consulting, enterprise risk and financial advisory services worldwide.

As a Senior Business Analyst, you are part of a cross-functional team that delivers browser capabilities from conception to operation. You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner.

Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritize and manage complex backlogs.

Responsibilities:

• System & Integration Analysis: Elicit, define, and document technical requirements for distributed systems, including REST APIs, API contracts, request/response models, error handling, and service dependencies
• Data Modeling & Schemas: Analyze and document data modeling requirements, data schemas, field-level specs (data types, constraints, required/optional fields), and ensure versioning and backwards compatibility across integrations
• Technical Flow Design: Document both synchronous (request/response) and asynchronous (messaging/event-driven) processing flows
• Architecture & Scope Governance: Analyze capability gaps within the Customer’s organization and propose strategic, scalable solution options considering relational and NoSQL storage technologies
• Stakeholder & Engineering Collaboration: Bridge the gap between non-technical business stakeholders and engineering teams by translating business needs into detailed technical user stories with edge cases and acceptance criteria
• Requirements Lifecycle Management: Establish and maintain robust requirements lifecycle processes from inception to delivery, including non-functional requirements (NFRs), external interfaces, and technical constraints
• Meeting & Workshop Facilitation: Facilitate high-stakes technical refinement sessions, workshops, and consensus-building meetings across engineering and business units
• Mentorship & Best Practices: Mentor other analysts, establish standard technical BA practices across streams, and contribute to the corporate knowledge base
• Acceptance & Validation: Oversee technical implementation, validate API/system behavior, and lead internal and external user acceptance testing (UAT)

Requirements:

• APIs & Distributed Systems: Strong technical understanding of APIs and distributed architecture, with hands-on experience defining REST APIs, API contracts, request/response payloads, HTTP status code error handling, and service dependencies
• Data Modeling & Schemas: Good understanding of data modeling concepts and data schemas, including defining data types, validation rules, required vs. optional fields, system constraints, as well as API/schema versioning and backwards compatibility
• Databases & Storage: Working knowledge of database architectures and storage technologies, including hands-on familiarity with relational (SQL) and NoSQL databases
• Processing Models: Clear understanding of synchronous vs. asynchronous processing patterns (e.g., standard request/response vs. messaging/event-driven flows like Kafka/RabbitMQ)
• Technical Modeling: Solid experience in UML (Sequence Diagrams, System Context Diagrams) and BPMN process modeling
• Domain & Experience: 3+ years of IT industry experience as a Business Analyst, including extensive collaboration with international clients and software architecture teams from Discovery through Production
• Agile & Lifecycle Management: Deep understanding of the SDLC and proven experience as an Agile practitioner managing backlog refinement, traceability, and change control
• Communication Excellence: Advanced English verbal and written communication skills, with a proven ability to translate complex technical architectures into simple terms for stakeholders and executive management
• Tool Proficiency: Mastery of Jira and Confluence for writing technical user stories, alongside API/data tools (e.g., Postman, Swagger/OpenAPI, or database clients)
• Proactive Problem Solving: Eager to suggest technical alternatives, evaluate system trade-offs, and take complete ownership of the technical BA scope during Discovery or Pre-sales phases
• Mentorship & Accountability: Capable of assessing deliverables from junior colleagues, fostering growth, and operating with a high degree of personal accountability

Desirable:

• Experience in Pre-sales and technical Discovery phases
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Understanding of DevOps, CI/CD pipelines, and security protocols (OAuth2, SAML)

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We've got you covered with company-paid premium medical package through Luxmed
• Benefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needs

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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