Senior Customer Care Representative
At Stryker, we hire for mindset, potential, and drive, not just what's on a resume.
We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you.
Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you.
As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.
Your responsibilities will include:- Managing customer enquiries and providing timely, professional support.
- Assisting with complex requests and escalations.
- Identifying opportunities to improve processes and customer outcomes.
- Building strong relationships with customers and internal stakeholders.
- Sharing knowledge and supporting a positive, high-performing team culture.
You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.
What you'll need
Required qualifications
- Minimum 2 years of experience in a customer service, customer care, contact centre, healthcare administration, hospitality, retail, or other customer-facing environment.
- Experience managing customer enquiries, service requests, or order-related activities
- Full working rights to work in Australia
- A passion for delivering outstanding customer experience, a genuine interest in health care and a willingness to learn
Preferred qualifications
- Minimum 1 year of experience handling customer escalations, complex customer enquiries, or complaint resolution.
- Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems.