Senior Event Manager - Hilton West Palm Beach

Hilton West Palm Beach is seeking a Senior Event Manager to join the leadership team at this AAA 4-Diamond property! Exciting time to join as the hotel completed a $25M renovation in 2023.

Built in 2016, This beautiful 12-story hotel completed a $25M renovation in 2023 adding unparalleled ambiance, service and a farm-to-fork culinary experience. Featuring 400 guest rooms and 44 suites, Hilton West Palm Beach offers 24,000 square feet of meeting space, 3 dining options and is conveniently connected to the Palm Beach County Convention Center.

In this role, you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

The ideal candidate will have strong knowledge of rooms operations, Hilton systems, and event management.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

#LI-MD1