Senior Manager, Credit & Collections

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.

Job Description Summary:

During the onboarding period, this role will report to the Advisor to the President/COO, with responsibility for company-wide collections, credit policy compliance, cash application, invoice dispute resolution, and administration of our third-party payment and billing portal BillTrust.

CRITICAL JOB RESPONSIBILITIES:

Customer Centric Leadership

• Champion a customer-first mindset across the team, ensuring all processes, decisions, and performance metrics are aligned to delivering world class customer outcomes.
• Establish relationships with customers to ensure that the right touch points for collections are maintained.
• Assists in solving problems that customers may encounter that delay payment (invoicing and service related inquires, etc.).

Performance Optimization

• Continuously evaluate and improve team performance through data-driven insights, process enhancements, and operational discipline. Demonstrate a proven ability to drive productivity, efficiency, and quality at scale.
• Engage in and will manage certain problem accounts for resolution in collaboration with Senior Sales Leadership.
• Lead and own full cross-departmental root cause analysis, account reconciliations, and AR resolution.
• Ensure staff are meeting productivity goals, complying with company standards and federal collection laws, and generally performing the essential functions of their position
• Approve and coordinate the setting of credit limits per company policies.
• Analyze data and work with the Controller to calculate bad debt reserves. Manage Third Party Agency relationships.
• Additional ad hoc reporting as required.

Stakeholder Management (Up & Across)

• Effectively manage senior leadership expectations through clear communication, insights, and recommendations, while also building strong, collaborative partnerships with sales and cross-functional teams.
• Coordinate and lead bi-weekly AR Portfolio meetings involving cross-functional teams.

Team Leadership & Coaching

• Lead, develop, and inspire a team through active coaching, performance management, and career development. Foster a culture of accountability, engagement, and Data-Driven Reporting & KPIs
• Establish, track, and communicate clear performance metrics and KPIs. Deliver concise, actionable reporting that drives decision-making and aligns team performance with business objectives.

SUPERVISORY RESPONSIBILITIES:

• Directly supervise 8 to 12 employees in the Credit, Collections, Cash Application Department
• Carry out management responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

CORE QUALIFICATIONS:

• 4-year college degree (preferably in accounting, finance, or business).
• Strong knowledge of order-to-cash cycle management.
• Demonstrated track record of driving customer-centric outcomes in a performance-driven environment (experience managing Off-Shore Teams ideal).
• Exceptional communication skills with the ability to create and communicate management reports and business correspondence with executive presence.
• Passion for people leadership, coaching, and team development.
• Analytical thinker with a bias for action. Ability to define problems, collect data, establish facts, draw valid conclusions, and prevent future occurrences.
• Advanced skills in Microsoft Windows, Word, and Excel (usage of PowerBi a plus).

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

Compensation:

• The compensation for this role is $90,000 per year.

Job Location:

• Downers Grove, IL (Hybrid)

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-HybridDowners Grove, IL