Service Manager

Service Manager

Leander Park

14801 Ronald Reagan Blvd, Leander, TX 78641

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner

• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times

• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner

• Understand and execute service requests using computer software systems daily

• Perform turnkey work as required and ensure all make-readies are inspected

• Follow the standard operating procedures

• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations

• Follow and enforce the company's policies and procedures

• Communicate effectively with residents, fellow associates, vendors, and supervisors

• Work with community director to handle maintenance-related resident problems

• Assist community director with documenting counseling sessions with maintenance staff

• Maintain a preventative maintenance program to minimize emergency and service repairs

• Maintain hazard communications program; teach and promote safe work practices

• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary

• Work with community director to obtain competitive bids for maintenance-related expenses

• Understand and adhere to budget guidelines

• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director

• Monitor inventory and maintain appropriate levels of parts and supplies