Service Manager - Pest Control

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

Team Management

• Supervise and lead a team of field technicians, including termite and moisture remediation specialists.
• Assign tasks, provide guidance, and ensure the team adheres to company protocols, safety standards, and regulatory requirements for general pest control, termite treatments, and moisture control services.

Field Operations Oversight

• Manage and monitor daily field activities, ensuring pest control, termite, and moisture remediation services are delivered efficiently, safely, and in compliance with industry regulations and company policies
• Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation.
• Quality Assurance
• Conduct regular inspections of pest control, termite, and moisture remediation work performed by technicians to maintain high service standards.
• Verify that treatments meet manufacturer specifications, warranty requirements, and state guidelines.

Customer Interaction

• Handle customer interactions on-site, addressing concerns, explaining termite and moisture control solutions, and ensuring satisfaction.
• Resolve escalated service issues, including warranty claims or follow-up treatments.

Training and Development

• Train and mentor field technicians on pest control, termite treatment methods (e.g., liquid, bait systems), moisture remediation practices, safety procedures, equipment usage, and customer service skills.
• Provide ongoing training to keep the team current on industry best practices, inspection techniques, and regulatory updates.

Inventory and Equipment Management

• Manage inventory levels of pesticides, termiticides, moisture remediation materials (e.g., vapor barriers, dehumidifiers), tools, and equipment.
• Ensure technicians have the necessary resources and coordinate maintenance and calibration of termite and moisture control equipment.

Health and Safety Compliance

• Enforce safety protocols, including confined-space entry and handling of moisture remediation equipment.
• Conduct safety audits and promote a strong culture of safety across pest control and remediation operations.

Documentation and Reporting

• Maintain accurate records of pest, termite, and moisture remediation services, inspections, and follow-ups.
• Prepare performance, quality control, and compliance reports for management review.

Problem-Solving and Troubleshooting

• Address technical and operational challenges in pest control, termite treatments, and moisture remediation.
• Support technicians in resolving complex issues such as persistent infestations, structural moisture damage, or inaccessible treatment areas.

Regulatory Adherence

• Stay updated on evolving pest control, termite, and moisture remediation regulations, treatment methods, and industry best practices.
• Ensure all field operations comply with local, state, and federal laws.