ServiceNow SPM Business Analyst
Description
We are seeking an experienced ServiceNow SPM Business Analyst with hands-on experience delivering end-to-end Strategic Portfolio Management (SPM) implementations. The ideal candidate will work closely with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow SPM implementations.
Requirements
- 5+ years as a Business Analyst, including at least 3 years with ServiceNow.
- Strong functional expertise in ServiceNow SPM, including Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning, Financial Management, Scenario Planning, Roadmaps, Goals & Objectives, and Portfolio Management.
- Experience leading discovery workshops, gathering and documenting business requirements, writing user stories and acceptance criteria, and translating business needs into scalable ServiceNow solutions.
- Ability to work closely with architects and developers, support solution design, UAT, and stakeholder presentations.
- Strong communication and presentation skills, with experience engaging business and executive stakeholders.
- ServiceNow SPM implementation experience is mandatory. CSA and CIS-SPM certifications are highly preferred.