Solutions Engineer
About Itential:
Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration — giving operators precise control where it’s needed and intelligent automation where it’s possible. Our platform —including FlowAI, FlowMCP, and our orchestration studio — is trusted by the world’s largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.
Role Summary:
AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.
What You’ll Do:
- Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
- Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
- Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
- Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
- Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
- Perform technical discovery and solution orchestration to create successful production automations at scale.
- Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
- Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.