Sr. Slot Performance Manager
We are seeking a highly motivated and detail-oriented Sr. Slot Performance Manager to join our team! The ideal candidate will ensure the proper functioning, maintenance and compliance of all slot equipment while managing a dedicated technical team. This leadership role requires a blend of technical expertise, management skills, and regulatory knowledge to drive operational excellence.
Ensure proper appearance and operation of slot equipment, maintaining compliance with all state laws, regulations and company policies
Oversee documentation related to slot projects, maintenance logs, repair logs, purchase orders, and requisitions of slot machine parts and supplies
Produce and analyze reports, reviewing slot activities and performance with the Director of Slot Operations and Vice President of Casino Operations.
Collaborate with management and various departments to ensure smooth operations
Review and address reports regarding malfunctions or other issues, implementing appropriate maintenance and repair solutions
Hire, train, coach and evaluate Slot Technical staff
Troubleshoot slot equipment issues and resolve performance-related problems
Complete company-required training within designated timeframes
Foster and maintain professional relationship with internal personnel and external regulators
Read, understand, and interpret complex instructions and regulatory documents
Maintain up-to-date knowledge of gaming laws and regulations
Stay informed about special events and promotional activities
Uphold strict confidentiality regarding financial data and company policies
Communicate effectively with guests, gaming officials and vendors
Adhere to departmental service standards, ensuring accuracy, timeliness, and trustworthiness
Perform other duties as assigned
Proven experience in slot machine maintenance and management
Recommended five years of experience in casino slot department, and at least three years in a supervisory role in a Slot Tech department
Minimum three years’ experience working with the LnW Slot Data System along with slot admin experience.
Strong troubleshooting and problem-solving skills related to slot equipment and software
Ability to lead, coach, and develop a technical team
Knowledge of gaming regulations and compliance requirements
Excellent communication and organizational skills
Ability to manage budgets and analyze technical performance data
Commitment to maintaining confidentiality and professionalism
Must be able to obtain and maintain a Nevada Gaming License
ADDITIONAL REQUIREMENTS
Work may be performed in areas that are unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
May work with solvents/oils, electrical, mechanical, and pneumatic devices, and computer equipment
May be exposed to fumes/odors, dirt and dust
Constant contact with staff and guests
Requires mobility to include occasional sitting, crawling, climbing, balancing; frequent, walking, reaching overhead from floor to 6ft., pushing/pulling, lifting/carrying over 100 lbs., standing, bending over, crouching, kneeling, repetitive use of both hands with light and firm grasping and finger dexterity
Use of power tools and electronic equipment
Use of radio, calculator, computer, and telephone
Normal vision range and absence of color blindness
Tolerance of or use of cleaning/lubricating chemicals
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.