Support Services Counselor 1

OIC of Washington I Job Description

Position: Support Services Counselor 1

Division: Supportive Services

Department: Weatherization

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Support Service Manager (Weatherization Department)

Positions supervised: 0

FLSA classification: Non-Exempt

Minimum Qualifications:

AA degree in social services or related field

Two (2) years of experience in intake or case management in the social services area

OR HS Diploma or GED and additional years of experience may be considered in lieu of education.

Job Location: Multiple Locations

Salary Range: $20.57 – $26.84

Position Overview:

The position is responsible for providing client intake and qualifications, clerical support, scheduling, and case management. Under the supervision of the Program Manager, this position will answer phones, make copies, prepare and distribute mail, and assist with other program support services activities.

Essential Duties:

• Client Intake and ensure they qualify for the programs.
• Schedule client intakes, auditor's appointments, and contractor dates and times.
• Assist with maintaining internal procedures.
• Check information for completeness and accuracy. Reconcile, correct, or report discrepancies found in records.
• Data entry and tracking.
• Prepare necessary documentation before the client's home repairs.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Input data into database.
• Comply with federal, state, and company policies, procedures, and regulations.
• Provide Front desk support in answering calls and maintain the general upkeep of the Resource Room area throughout the day.
• Provide clients with updates on the status of their application in a timely manner through OIC of Washington formal documentation.
• Greet the public and assist with scheduling appointments.
• Assist with processing incoming and outgoing mail
• Adhere strictly to OIC of Washington Confidentiality Policies and data protection standards.
• Perform other duties as assigned.