Technical Customer Support Specialist - US working hours
Our requirements:
- Fluent/Advanced English (MUST!)
- Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)
- Confident PC user with solid knowledge of Microsoft Windows
- Technical background or strong interest in exploring software and hardware products
- Strong organizational, training, and time-management skills
- Excellent communication and active listening abilities
- Understanding of conflict resolution
- Empathy, positive attitude and self-control
Nice to Have:
- Previous experience in customer or technical support
- IT education or relevant technical background
- Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira
Summary:
As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.
You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.
Key Responsibilities:
- Support existing and prospective customers by providing timely and accurate information about B2BSoft products
- Identify, analyze, and troubleshoot technical issues and provide effective solutions
- Respond to support queries via phone, chat, and email
- Assist customers with software and hardware configurations, billing, and merchant services–related requests
- Maintain clear and detailed documentation of all service inquiries.