Customer Service Representative -Registration

Flexible - Night Shift

The Customer Service Representative (CSR) is an important position as it initiates the entire patient experience. CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The CSR must be extremely friendly and customer service focused. Attention to detail and great customer service skills are essential in this position. The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments. This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.