Facilities Coordinator II, Facilities Maintenance

Supercharge your career here at PHFM!

We are looking for a Facilities Coordinator II to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

The Facilities Coordinator II will be a member of a dynamic and collaborative team and is responsible for providing superior customer service through execution of service requests for clients by leveraging relationships with service partners in a fast-paced high volume environment.

Essential Duties and Responsibilities:

· Manage a high volume of incoming work orders and email communications in a timely and efficient manner.

· Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.

· Communicate in a professional manner both written and verbally when communicating with customers.

· Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.

· Execute assigned service requests from inception through to completion while ensuring all processes and KPI requirements are met.

· Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.

· Input necessary data into computer system to track and follow up on customer requests.

· Keep accurate data and documentation of service requests.

· Ability to answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers.

· Ability to communicate effectively with clients, team members, and vendor partners through multiple communication channels via phone, email, and multiple CMMS systems while keeping communication organized and well documented.

· Contribute to the team effort by accomplishing set goals as determined by the Manager.

· Work in conjunction with managers and team members on problem resolution

· Ability to prioritize tasks with overlapping timelines.

· Ability to work independently and self-solve.

· Ability to multitask in a fast-paced environment.

· Ability to remain calm and composed when dealing with an ever-changing environment and high demands

· Performs other duties as required by leadership.