Facilities Coordinator II, Facilities Maintenance
- Manage a high volume of incoming work orders in a timely and efficient manner.
- Answer customer questions about scope of services, making appropriate suggestions to resolve the problem.
- Cold calling potential vendor partners to develop partnerships.
- Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
- Manage high volume email communications.
- Manage multiple communication paths simultaneously.
- Ability to analyze customer inquiries and determine means of resolution.
- Ability to answer the phone and/or email promptly to provide the best customer service possible.
- Input necessary data into computer system to track and follow up on customer requests.
- Contribute to the team effort by accomplishing set goals as determined by the Manager.
- Ability to prioritize tasks with overlapping timelines.
- Ability to work independently and self-solve.
- Keep accurate data and documentation of service requests.
- Ability to multitask in a fast-paced environment.
- Positive attitude and pleasant phone voice.
- Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
- Must be a team player and able to support teammates at any given time.
- Performs other duties as required by leadership.